The short version
- We collect only what you choose to give us, plus basic website analytics.
- We use it to answer your request and help you find programs you qualify for.
- We never sell your personal information.
- You can ask us to delete your information at any time.
Shock The Systems ("we," "us," or "our") is an independent team of energy advisors. This policy explains what information we collect when you visit shockthesystems.com (the "Site") or contact us, how we use it, and the choices you have.
1. Information you give us
When you fill out our contact form, we collect what you enter:
- Your name and email address
- Your phone number, if you choose to provide it
- Your state, whether you own or rent, and what you're interested in
- Anything you write in the message box
If you later decide to check your eligibility or enroll in a program, we may ask for more details, such as your service address or information from your electric bill. We only ask for these when you request that step.
2. Information collected automatically
Like most websites, the Site collects some information automatically when you visit, including your browser type, device type, pages viewed, the website that referred you, and general location based on your IP address.
Meta Pixel
We use the Meta Pixel, a tool from Meta Platforms, Inc. (the company behind Facebook and Instagram). It uses cookies and similar technology to record when you visit the Site and when you submit our contact form. This helps us measure whether our ads work and show relevant ads to people who have visited the Site. Meta may combine this data with other information it has about you under its own Privacy Policy.
You can control how Meta uses this data in your Facebook Ad Preferences, and you can block or delete cookies in your browser settings.
3. How we use your information
- To respond to your message and answer your questions
- To review which energy-saving programs may be available where you live
- To contact you by email, phone, or text about your request
- To help you enroll in a program, if you ask us to
- To improve the Site and measure our advertising
- To comply with legal requirements
4. Phone calls, texts, and emails
If you give us your phone number, you agree that we may call or text you about your request, including with automated technology. Message and data rates may apply. Message frequency varies. You can reply STOP to any text to opt out, or tell us on a call that you don't want to be contacted. Agreeing to be contacted is not a condition of any purchase or enrollment.
You can unsubscribe from our emails at any time by replying to let us know or by using the unsubscribe link in the email.
5. When we share your information
We do not sell your personal information, and we do not share it with other companies for their own marketing.
We only share information in these situations:
- Program providers: when you ask us to check your eligibility or enroll you, we share the details needed with the energy supplier, community solar, or home battery program involved. Each provider handles your information under its own privacy policy.
- Service providers: companies that help us run the Site and our business, such as our website host (Netlify, which also processes our contact form), email tools, and Meta for advertising measurement. They may only use your information to provide services to us.
- Legal reasons: when required by law, or to protect our rights, our users, or the public.
- Business changes: if our business is reorganized or transferred, your information may move with it under the same protections.
6. How long we keep it
We keep your information as long as we need it to help you and to meet legal and recordkeeping obligations. When we no longer need it, we delete it or make it anonymous.
7. Your choices and rights
You can ask us to:
- Tell you what personal information we have about you
- Correct information that is wrong
- Delete your information
- Stop contacting you
To make a request, email Kyle@shockthesystems.com. Depending on your state, you may have additional privacy rights under state law, and we will honor requests as those laws require. We will not treat you differently for making a request.
8. Security
We use reasonable safeguards to protect your information, including an encrypted (HTTPS) connection on the Site. No website or online service is completely secure, so we can't guarantee absolute security.
9. Children
The Site is meant for adults and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.
10. Links to other sites
The Site may link to other websites. We are not responsible for their privacy practices, so please review their policies.
11. Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page.
12. Contact us
Questions about this policy or your information? Email Kyle@shockthesystems.com.